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### Error and Maintenance Messages

Related Models:HL‑L2340DW / HL‑L2360DN / HL‑L2365DW

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

Follow the instructions in the Actions to improve the status.

Error Message | Cause | Action
--- | --- | ---
2-sided Disabled (For automatic 2-sided printing models) | The back cover of the machine is not closed completely. | Close the back cover of the machine until it locks to the closed position.
The 2-sided tray is not installed completely. | Install the 2-sided tray firmly in the machine.
Cartridge Error | The toner cartridge is not installed correctly. | Remove the toner cartridge and drum unit assembly. Take out the toner cartridge, and put it back in the drum unit again. Reinstall the toner cartridge and drum unit assembly in the machine. If the problem continues, contact Brother customer service or your local Brother dealer.
Cover is Open | The front cover is not completely closed. | Open and then firmly close the front cover of the machine.
The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. |

- Close the fuser cover located inside the back cover of the machine.
- Make sure paper is not jammed inside the back cover of the machine, and then close the fuser cover and press Go.

Drum End Soon | The drum unit is near the end of its life. | Order a new drum unit set before you get the Replace Drum message.
Drum! | The corona wire on the drum unit must be cleaned. | Clean the corona wire in the drum unit.
The drum unit or the toner cartridge and drum unit assembly is not installed correctly. | Remove the drum unit, remove the toner cartridge from the drum unit, and put the toner cartridge back into the drum unit. Reinstall the drum unit in the machine.
Jam 2-sided (For automatic 2-sided printing models) | The paper is jammed underneath the paper tray or the fuser unit. | Clear the Jam in the paper tray or the fuser unit.
Jam Inside | The paper is jammed inside the machine. | Open the front cover, remove the drum and toner, and clear the paper jam.
Jam Rear | The paper is jammed in the back of the machine. | Open the back cover and remove the jammed paper. Close the back cover.
Jam Tray 1 | The paper is jammed in the paper tray. | Pull the paper tray out completely, open the front cover and fuser cover to remove the jammed paper.
Manual Feed | Manual was selected as the paper source in the printer driver when there was no paper in the manual feed slot. | Place paper in the manual feed slot.
No Paper | The machine is out of paper, or paper is not correctly loaded in the paper tray. |

- Refill paper in the paper tray. Make sure the paper guides are set to the correct size.
- Remove the paper and load it again. Make sure the paper guides are set to the correct size.
- Make sure not to overfill the paper tray.

No Toner | The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly. | Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge with a new one.
Out of Memory | The machine’s memory is full. | Press Go and reduce the print resolution.
Print Unable ## | The machine has a mechanical problem. |

- Press and hold to turn off the machine, wait a few minutes, and then turn it on again.
- If the problem continues, contact Brother customer service.

Replace Drum | It is time to replace the drum unit. | Replace the drum unit with a new one.
The drum unit counter was not reset when the previous drum was removed. | Reset the drum unit counter.
Replace Toner | The toner cartridge is at the end of its life. The machine stops all print operations. | Replace the toner cartridge with a new one. Set the Continue mode.
Self-Diagnostic | The temperature of the fuser unit does not rise to a specified temperature within the specified time. | Press and hold to turn off the machine, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.
The fuser unit is too hot.
Size Error DX (For automatic 2-sided printing models) | The paper size specified in the printer driver and the machine's menu are not available for automatic 2-sided printing. | Press and hold Go for about two seconds to cancel a print job. Open the front cover and close it. Choose a paper size supported by 2-sided printing. Paper size available for automatic 2-sided printing is A4.
The paper in the tray is not the correct size and is not available for automatic 2-sided printing. | Load the correct size of paper in the tray and set the tray for that paper size. Paper size available for automatic 2-sided printing is A4.
Size Mismatch | The paper in the tray is not the correct size. | Load the correct size of paper in the tray and set the size of paper to the tray.
Toner Ended (Continue mode) | It is time to replace the toner cartridge. | Replace the toner cartridge with a new one.
Toner Low | If the LCD displays this message you can still print. The toner cartridge is near the end of its life. | Order a new toner cartridge now so you have it when the LCD displays Replace Toner.

Related Information
  - Troubleshooting
  - Replace Supplies
  - Load and Print using the Paper Tray
  - Load and Print Paper in the Manual Feed Slot

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