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### Printing Problems

Difficulties | Suggestions
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No printout | Check that the correct printer driver has been installed and selected.
Check to see if the Status Monitor or the machine's control panel displays an error status.
| Check that the machine is online:

- Windows® 7 and Windows Server® 2008 R2

  Click /Start > Devices and Printers . Right-click Brother HL-XXXX Printer and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is cleared.

- Windows Vista® and Windows Server® 2008

  Click /Start > Control Panel > Hardware and Sound > Printers. Right-click Brother HL-XXXX Printer. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online.

- Windows® XP and Windows Server® 2003

  Click the Start > Printers and Faxes. Right-click Brother HL-XXXX Printer. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online.

- Windows® 8 and Windows Server® 2012

  Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel > Hardware and Sound > View devices and printers. Right-click the Brother HL-XXXX Printer. Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

- Windows Server® 2012 R2

  Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Brother HL-XXXX Printer. Click See what’s printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected.

| Check the machine is not in Power Off mode. If the machine is in Power Off mode, press and hold on the control panel, and then re-send print data.
The machine is not printing or has stopped printing. | Press and hold Go for about two seconds. The machine will cancel the print job and clear it from the memory. The printout may be incomplete. Resend print data.
The headers or footers appear when the document displays on the screen but they do not show up when it is printed. | There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.
The machine prints unexpectedly or it prints garbage. | Press and hold Go for about two seconds to cancel the current print job.
Check the settings in your application to make sure they are set up to work with your machine.
The machine prints the first couple of pages correctly, then some pages have missing text. | Check the settings in your application to make sure they are set up to work with your machine.
Your computer is not recognising the full signal of the machine’s input buffer. Make sure you connected the interface cable correctly.
The machine does not print on both sides of the paper even though the printer driver setting is 2-sided. | Check the paper size setting in the printer driver. You must select A4 paper that is 60 to 105 g/m2.
Print speed is too slow. | Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time.
The machine does not feed paper. | If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure Manual is not selected for Paper Source in the printer driver.
Clean the paper pick-up rollers.
The machine does not feed paper from the Manual feed slot. | Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers until the machine grabs the paper and pulls it in further.

Put only one sheet of paper in the manual feed slot.

Make sure Manual is selected for Paper Source in the printer driver.

The machine does not feed envelopes. | Load one envelope at a time in the manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application.

Related Information
  - Troubleshooting
  - Monitor the Status of the Machine from Your Computer (Windows®)
  - Monitor the Status of the Machine from Your Computer (Macintosh)
  - Unprintable Area
  - Cancel a Print Job
  - Change the Paper Size (Windows®)
  - Change the Paper Size (Macintosh)
  - Change the Resolution (Windows®)
  - Change the Resolution (Macintosh)
  - Load and Print using the Paper Tray
  - Clean the Paper Pick-up Rollers
  - Load and Print Paper in the Manual Feed Slot

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